Aransas Autoplex

We are seeking a motivated and customer-focused professional to support our service department by connecting clients with the right solutions, coordinating appointments, and helping create a smooth, positive experience from first contact through follow-up. This role is ideal for someone who enjoys communication, organization, and delivering high-quality support in a fast-paced environment.

Responsibilities

• Respond to inbound calls, messages, and inquiries related to service appointments and customer needs.
• Schedule and confirm service visits while ensuring accurate information is entered into the system.
• Follow up with customers regarding upcoming appointments, missed visits, and recommended services.
• Provide clear, courteous communication regarding service options, timelines, and next steps.
• Coordinate with internal team members to help ensure efficient workflow and a smooth customer experience.
• Maintain detailed records of customer interactions, appointment activity, and follow-up actions.
• Assist in identifying opportunities to improve customer satisfaction and increase service retention.
• Support additional administrative tasks related to the service and customer communication process as needed.
• Scanning all Repair Orders that are created in Service. 

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset with a professional and courteous approach.
• Ability to manage multiple priorities while staying organized and detail-oriented.
• Comfort working in a team environment and collaborating across departments.
• Basic computer skills and the ability to learn new systems quickly.
• Prior experience in customer service, call handling, scheduling, or administrative support is preferred.
• Ability to maintain accuracy and professionalism in a fast-paced setting.

Preferred Skills

• Experience working with customer relationship management tools or scheduling systems.
• Strong follow-up skills and a proactive approach to client communication.
• Ability to handle high call volume while maintaining quality service.
• Problem-solving skills and the ability to resolve concerns with professionalism.

What We Offer

• A supportive and collaborative work environment.
• Opportunities to develop valuable communication and coordination skills.
• Training and ongoing support to help you succeed in the role.
• A chance to make a meaningful impact on the customer experience.

About the Role

In this position, you will play an important part in helping customers stay informed, connected, and confident in the service process. If you are organized, approachable, and energized by helping others, this role offers a rewarding opportunity to contribute to a high-performing team.